Privacy policy

Last updated: 14/09/2026
Data controller: Faber Building Limited
ICO registration number: We are currently assessing whether we must register with the ICO
Contact for privacy queries: faberbuildingltd@gmail.com


1. Introduction

This Privacy Policy explains how Faber Building Limited collects, uses, and protects your personal data when you:

  • Use our website www.faberbuildingltd.co.uk

  • Request a quotation or book services

  • Contact us by phone, email, or social media

  • Receive marketing communications (where you have consented or we have a legitimate interest)

We comply with the UK GDPR and the Data Protection Act 2018.

2. What personal data we collect

Depending on how you interact with us, we may collect:

  • Identity and contact data: name, address, email, phone number.

  • Job and property details: property address, type of work, photos or measurements needed for quotations.

  • Financial data: bank details or payment information when you pay by bank transfer or card (via secure processors).

  • Technical data (website): IP address, browser type, pages viewed, referring site, via cookies and analytics (e.g. Google Analytics).trustyourwebsite

  • Marketing data: your preferences for receiving communications from us.

3. How and why we use your data

We process your data on the following lawful bases under UK GDPR:ultrafastutilities

  • Contractual necessity: to provide quotations, carry out work, issue invoices, and manage customer accounts.

  • Legal obligation: to meet tax, accounting, and health & safety requirements (e.g. HMRC records).

  • Legitimate interests: to improve our services, prevent fraud, and (where appropriate) send relevant marketing about similar services to existing customers.

  • Consent: for optional marketing (e.g. email newsletters) and non‑essential cookies.

Specific purposes include:

  • Responding to enquiries and arranging site visits.

  • Preparing and sending quotations and contracts.

  • Delivering building, flooring, landscaping, and related services.

  • Invoicing, payment processing, and debt recovery.

  • Sending service updates or marketing where permitted.

  • Complying with legal and regulatory duties.

4. Sharing your data

We do not sell your personal data. We may share it with:

  • Payment processors (e.g. Stripe, PayPal, card terminals) to take payments securely.

  • Accounting and tax software/providers for bookkeeping and VAT returns.

  • Subcontractors or suppliers where needed to complete your job (e.g. waste disposal, specialist trades), under written agreements requiring them to protect your data.

  • Professional advisers (e.g. solicitors, insurers) where necessary.

  • Authorities if required by law (e.g. HMRC, courts).

All third parties are required to process your data only on our instructions and in line with UK GDPR.

5. International transfers

If any data is transferred outside the UK (e.g. via US‑based software providers), we ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements or adequacy decisions.ultrafastutilities

6. Data retention

We retain personal data only as long as necessary:

  • Quotations and customer records: typically [e.g. 6–7] years to meet tax and legal obligations and to handle any warranty or dispute.

  • Website analytics: retained according to the provider’s policy (e.g. Google Analytics retention settings).

  • Marketing lists: until you unsubscribe or request deletion.

7. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data in certain circumstances.

  • Restrict or object to processing.

  • Receive your data in a portable format.

  • Withdraw consent (where processing is based on consent).

  • Lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk, helpline 0303 123 1113.ultrafastutilities

To exercise these rights, contact us at [insert privacy email or address]. We will respond within one month.

8. Cookies and tracking

Our website uses:

  • Essential cookies for site functionality (e.g. form submissions, security).

  • Analytics cookies (e.g. Google Analytics) to understand how visitors use the Site.

  • Marketing cookies (if used) for advertising and retargeting.

You can manage cookie settings via your browser or our cookie banner. Non‑essential cookies are only set with your consent, in line with PECR and UK GDPR.trustyourwebsite

9. Data security

We implement appropriate technical and organisational measures to protect your data, including:

  • Password‑protected devices and email.

  • Secure cloud storage and backups.

  • Limiting access to staff who need it to perform their role.

While no system is 100% secure, we take reasonable steps to safeguard your information.

10. Changes to this policy

We may update this Privacy Policy to reflect changes in law or our practices. The latest version will always be posted on our Site with an updated “Last updated” date.

11. Contact details

For any privacy questions or requests:
Email: faberbuildingltd@gmail.com
ICO: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (ico.org.uk).